About Battle of The Coast
What is Battle of the Coast?
Battle of the Coast Enterprise (202603233617 (RA0139152-M)) is a collectible-focused ecommerce store serving collectors and hobby enthusiasts in Malaysia.
We specialise in trading cards, collectible products, sealed products, single cards, and other hobby-related items. As we continue to grow, we may expand our product range to include more collectible categories in the future.
What products do you sell?
We offer a variety of collectible products, including but not limited to:
- Trading card games
- Single collectible cards
- Sealed card products
- Hobby collectibles
- Collectible accessories
- Other related merchandise
Product availability may vary depending on stock availability, supplier allocation, and market demand.
Product Authenticity & Trust
Are all products sold by Battle of the Coast authentic?
Yes. Battle of the Coast Enterprise (202603233617 (RA0139152-M)) is committed to providing authentic collectible products.
All products are sourced through trusted suppliers and undergo checks before being listed for sale.
For sealed products, items are provided in their original condition as supplied by manufacturers or distributors.
For single cards, each item is reviewed and listed with relevant product details, including condition information where applicable.
How does Battle of the Coast ensure product quality?
We carefully inspect collectible products before fulfilment and ensure they are packed appropriately based on product type and value.
For single cards, customers are encouraged to review the provided images, descriptions, and card condition information before purchase.
Single Card Purchase Protection
Are the single card images shown the actual card I will receive?
For single card listings, product images represent the actual card available for purchase unless stated otherwise.
Customers are encouraged to carefully review all available images, descriptions, and condition details before completing their order.
If you require additional information or clarification before purchasing, please contact our customer service team.
How are single cards graded or described?
Single cards are described based on their visible condition at the time of listing.
We use general condition categories to help customers understand the card condition, including:
- Near Mint (NM)
- Lightly Played (LP)
- Moderately Played (MP)
- Heavily Played (HP)
- Damaged
Card Condition Categories
Near Mint (NM)
Cards in Near Mint condition may have minimal signs of handling.
Possible characteristics include:
- Very minor surface marks only visible upon close inspection
- Minimal or no whitening on edges or corners
- Clean front and back surface
- No major scratches, bends, creases, or damage
Lightly Played (LP)
Cards in Lightly Played condition may show minor signs of previous handling.
Possible characteristics include:
- Light whitening on edges or corners
- Minor surface scratches
- Small marks from regular handling
- Slight imperfections that do not significantly affect the overall appearance
Moderately Played (MP)
Cards in Moderately Played condition show more noticeable wear.
Possible characteristics include:
- Visible whitening around edges or corners
- Multiple surface marks or scratches
- Signs of regular use
- Minor imperfections affecting appearance
Heavily Played (HP)
Cards in Heavily Played condition show significant wear but remain identifiable and usable.
Possible characteristics include:
- Heavy whitening
- Noticeable scratches or surface damage
- Significant signs of handling
- Visible imperfections
Damaged
Cards classified as Damaged may have major defects or alterations.
Possible characteristics include:
- Creases
- Tears
- Water damage
- Major surface damage
- Other defects affecting the structural condition of the card
Can I return or refund a single card purchase?
Due to the collectible nature of single cards, all single card purchases are considered final once completed.
We encourage customers to carefully review the card images, descriptions, and condition information before making a purchase decision.
However, if you believe there is an issue with your order, such as receiving an incorrect item or a significant discrepancy from the listing description, please contact our customer service team via email.
Each case will be reviewed individually based on the information and supporting evidence provided.
What if I disagree with the card condition after receiving it?
Card condition assessment may involve certain levels of judgement due to differences in collector expectations and evaluation standards.
Minor imperfections, including but not limited to:
- Minor scratches
- Print lines
- Factory cutting variations
- Centering differences
- Minor edge whitening
- Manufacturing variations
may occur and may not be considered defects.
Customers are encouraged to review listing details carefully before purchase.
If you have any concerns regarding your order, please contact our customer service team for review.
Sealed Product Disclaimer
Are sealed products guaranteed to contain specific cards?
No. Sealed collectible products contain randomly distributed contents determined by the manufacturer.
Battle of the Coast Enterprise (202603233617 (RA0139152-M)) does not guarantee:
- Specific card pulls
- Specific rarity outcomes
- Certain characters/cards appearing
- Product value after opening
All sealed product purchases are based on the original sealed condition provided by the manufacturer.
Can I request a refund if I do not get valuable cards from a sealed product?
No. The contents of sealed products are determined by the manufacturer and are distributed randomly.
Unfavourable pulls, rarity outcomes, or differences in collectible value are not considered product defects and are not eligible for refunds or returns.
Are sealed products guaranteed to be perfect?
Sealed products are provided in their original condition. However, minor packaging variations may occur during manufacturing, storage, or distribution.
Minor packaging imperfections that do not affect product authenticity are not considered defects.
Market Price / Collector Value
Do you guarantee the future value of collectible products?
No. Collectible markets may change based on demand, availability, trends, and collector interest.
Battle of the Coast Enterprise (202603233617 (RA0139152-M)) does not guarantee:
- Future resale value
- Investment returns
- Market price increases
- Professional grading results
Customers purchase collectible products based on their own collecting preferences and decisions.
Can I request a refund if the market price changes after purchase?
No. Changes in collectible market prices after purchase are not considered product defects or valid reasons for cancellation, return, or refund.
Overseas Shipping
Do you ship overseas outside Malaysia?
Currently, Battle of the Coast Enterprise (202603233617 (RA0139152-M)) primarily focuses on serving customers within Malaysia.
For overseas shipping enquiries, customers may contact our customer service team via email.
International shipping availability, delivery arrangements, shipping fees, and applicable requirements will be reviewed on a case-by-case basis.
Customer Service / Case-by-Case Handling
What if my situation is not covered in the FAQ?
We understand that collectible purchases may involve different circumstances.
For enquiries or situations not covered in our policies, customers may contact Battle of the Coast Enterprise (202603233617 (RA0139152-M)) customer service team.
Each case will be reviewed individually based on the circumstances and supporting information provided.
How can I contact customer service?
For any enquiries, order assistance, or support requests, customers may contact our customer service team through our official email.
Our team will review your enquiry and assist accordingly.
High Value Order Protection
Are there additional processes for high-value collectible purchases?
For higher-value collectible purchases, additional verification or confirmation may be required to ensure a safe transaction experience for both customers and Battle of the Coast Enterprise (202603233617 (RA0139152-M)).
This may include confirming order details, delivery information, or additional supporting information where necessary.
Do high-value cards receive additional protection during shipping?
Yes. High-value collectible cards may receive additional protective packaging depending on their value and product type.
Battle of the Coast Enterprise (202603233617 (RA0139152-M)) takes reasonable precautions to ensure collectible items are packed securely before shipment.
Shipping & Delivery
How much is shipping within Malaysia?
Standard shipping fees are:
West Malaysia
- RM7 per order
East Malaysia
- RM18 per order
Single collectible card purchases with a total value of RM500 and above are eligible for free shipping within Malaysia.
Do heavier products have different shipping fees?
Yes. Shipping fees may vary for heavier or larger collectible products, including but not limited to sealed products, bundles, display cases, and other oversized items.
Additional charges may apply depending on:
- Product weight
- Package size
- Delivery location
- Courier charges
Customers will be informed where applicable.
Returns & Support
What happens if I receive the wrong item?
If you receive an incorrect item compared to your confirmed order, please contact our customer service team with your order details and supporting photos/videos.
Our team will review the case and assist accordingly.
What happens if my parcel arrives damaged?
If your parcel arrives damaged, please contact our customer service team as soon as possible with:
- Order number
- Photos/videos of the package condition
- Unboxing video (recommended)
Each case will be reviewed individually based on the information provided.
Policy & Disclaimer
Where can I find more information about your policies?
Customers may refer to our website policies, including:
- Return & Refund Policy
- Shipping Policy
By placing an order with Battle of the Coast Enterprise (202603233617 (RA0139152-M)), customers acknowledge and agree to the applicable terms and conditions.
Can Battle of the Coast update these policies?
Yes. As our business grows and improves, policies and procedures may be updated from time to time.
Any updates will be published on our website and will apply to future purchases.