We review order issues individually, based on the listing, item condition and supporting information.

Eligible issues

Contact us within 5 days of delivery if you receive:

• The wrong item.
• A damaged or defective item.
• An item significantly different from its listing description or photos.

How to report a problem

1. WhatsApp us with your order number and a short explanation.
2. Provide clear photos of the item and packaging, and any unboxing video available.
3. Keep the item and packaging. Do not return anything until we provide instructions.

What is not covered

• Change of mind or a change in market value after purchase.
• Unfavourable pulls from sealed products; contents are determined by the manufacturer.
• Wear disclosed in the listing. Condition concerns are assessed against the actual photos and description.

Read the Card Condition Guide before buying.

Review and resolution

We may request further information to assess the issue. An approved claim may be resolved with a replacement, where available, or a refund. If a return is required, we will confirm the instructions and shipping arrangements before you send the item back.

Return the item in the condition received, with its original protective packaging where available. Additional damage or alterations after delivery may affect the assessment.

Refunds

We will notify you of the outcome after reviewing the claim and, where required, inspecting the returned item. Approved refunds are made to the original payment method unless otherwise agreed. Your bank or payment provider may need additional processing time.

If an approved refund has not appeared, WhatsApp us with your order number so we can check its status.

Courier issues

For delayed or missing parcels, contact us promptly with your order number and tracking details. We will investigate with the courier and help submit a claim where appropriate; courier compensation depends on its investigation and applicable coverage limits.

This policy, including the 5-day reporting period and courier claim process, does not limit rights or remedies under applicable Malaysian consumer protection law.